Your support team answers the same 30 questions every week. Different customers, same answers, never written down.
New hires take 6 months to ramp because tribal knowledge lives in 4 people's heads and 200 email threads.
Customers wait 2 days for answers that already exist somewhere — they just can't find them.
Your team can't take vacations without leaving angry tickets behind. Burnout is the cost of being responsive.
- 1 AI tech-support copilot trained on your actual documentation, past tickets and product specs
- 2 Customer-facing self-service portal answering tier-1 questions 24/7 in Polish and English
- 3 Internal knowledge base auto-built from resolved tickets — no manual writing
- 4 Modern Python/FastAPI backend with Claude or open-source LLM (your choice, your keys)
- 5 Your code, your data, full export anytime — no SaaS hostage scenario
- 6 Escalation flow that hands complex tickets to humans with full context attached
Pilot
Test the concept on one slice of the problem. Fixed scope. Fixed price. Working software at week 1.
Project
Production-ready system covering the full scope. Iterative. Weekly demos. Your repo from day 1.
Platform
Continuous evolution. New features. Predictable monthly. No surprise license audits.
Built for SMEs, priced for SMEs.
- ·Pilot: less than 1 Asseco consultant-week.
- ·Project: less than what enterprise vendors charge just for needs analysis.
- ·Platform: predictable monthly, no surprise license audits.
Free 30-min audit. Zero commitment. We'll give you actual numbers.
60% of tier-1 tickets deflected (typical first-quarter result)
New-hire ramp from 6 months to 6 weeks
Support team takes vacations again
Enterprise capabilities. SME pricing.